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Law Enforcement FAQs

Home  /  Law Enforcement FAQs

How can we get a device back when it’s in the kiosk?

We can open our kiosk for any member of law enforcement who can produce credentials. Here’s how:

1. Call our GoldCube Support Line at 800-969-0506 and select the Law Enforcement option.
2. You’ll be connected to an attendant who will gather important information to verify that you are indeed law enforcement.
3. Once they’ve verified your identity, they’ll connect you with one of our technicians who will remotely open the kiosk for you and direct you to the stored device.

How can we get back a device when it’s in transit?

You can contact your state’s Regulatory Affairs representative or our GoldCube Support Line who will flag the device. Once it has reached our headquarters, it will be retrieved and mailed back to your department.

How can we get back an item when it’s at the GoldCube headquarters?

If you request the device within 30 days of the transaction, it will be retrieved and mailed back to you ASAP.

The first step of the ID process involves verifying the ID card presented. The GoldCube uses a state-of-the-art ID scanner and validation software that not only photographs the ID but validates for authenticity by examining the ID for holograms, watermarks, or other specific authentication methods used in all 50 states. Images of these IDs are collected, stored, and are available as part of the daily reports provided by The GoldCube to your precinct. Once the ID is verified, the user is permitted to proceed; however, this does not mean that the person has been approved to complete a transaction.
Prior to completing the final transaction, using the kiosk’s built-in webcams, a remote attendant compares the photo ID with the user’s face in real-time to confirm or deny every transaction. In order to pass verification, a person must provide a valid ID and must be at least 18 years of age. The attendant will verify the age on the license and make sure it has not expired before the consumer is allowed to move forward in selling back the device.

Yes, if you’re an on-duty, law enforcement officer conducting a criminal investigation and need access to one of the devices inside the kiosk we can absolutely pop open the front door for you remotely. Here’s what to do:

1. Call our GoldCube Support Line at 800.969.0506 and select the Law Enforcement option.
2. You’ll be connected to an attendant who will gather important information to verify that you are indeed law enforcement.
3. Once they’ve verified your identity, they’ll connect you with one of our technicians who will open the kiosk for you and direct you to the stored items.

The Goldcube has a partnership with the leading online reporting service, LeadsOnline. We upload every transaction daily into their database. We provide law enforcement access to those reports free of charge. If your department has other needs we can report our transactions to you in the manner you prefer (e.g. via email, fax, or other online reporting systems.)

If you have a reporting or technical question, please contact your state’s ecoATM Regulatory Affairs representative. To find your state’s representative, click here.
If you would like to learn more about how we work closely with law enforcement or are interested in presentation please contact one of our Directors of Law Enforcement Relations. You can contact them by clicking here.

ecoATM requires every user to present a valid US state-issued ID. ecoATM has invested in state of the art technology, identification, and verification systems that capture real time data on all the individuals recycling phones at our kiosks.

For each transaction, The GoldCube uses a state-of-the-art ID scanner and finger print validation software. This process enables us to photograph the user’s ID and validate its authenticity by examining the ID for holograms, watermarks, or other specific authentication methods used in all 50 states. In addition to scanning the ID, a remote attendant examines each consumer, real-time, through the kiosk’s built-in webcams and ensure they match the person who is depicted on the government-issued ID.

All lost or stolen items are returned to the owner, free of charge, if requested by a law enforcement officer as long as the customer provides us with a police report for the stolen item and written authorization from law enforcement to release the item.

The GoldCube holds all devices for at least 30 days (longer if required by state or local laws and/or regulations).

You can go to http://thegoldcube.com/location. It will show all the kiosks located in your area. You can also call our customer service team at 800.969.0506.

Please direct any outstanding questions you might have to  800.969.0506 or email  rufus@thegoldcube.com